"Rrring, Rrrrring,
Good Morning, Brown & Szaller"

If you have called our offices lately, chances are you've talked to me. My name is Megan and I answer the phones here at Brown & Szaller. No, I'm not a computer, I'm a real live person! As you know from our last Quarterly, we now have a webpage and e-mail but we will always be committed to providing personalized attention to you and, your family. I come from a customer service background and believe everyone deserves respect and courtesy when calling a place of business. I sincerely expect you to receive professional attention when contacting our firm.

Having never worked in the legal field before, I wasn't sure what to expect. Frankly, the profession gets a lot of negative attention. Why? I wondered. Working for Brown and Szaller has been an enlightening experience. Sure, I can still chuckle at the lawyer jokes, but I also know a lot of attorneys are out there doing good things. These people work extremely hard, and sincerely care about their clients.

Being the receptionist, I often have a chance to chat with clients who are waiting in the lobby. Of course, we talk about the weather or the ball game most of the time, but once in a while a client will tell me, "I don't know what I would do without Jim (or Ken, or John). You should have seen him in court today."

I know we are doing important work here, we are helping people and establishing relationships.
Recently, a client asked me if working here has made me want to become a lawyer. No, not  really, I replied, but "have you heard the one about the lawyer, the doctor, and the pope.....".

Megan Franciscus